Job Description Summary:
The primary purpose of this position is to assist taxpayers over the phone and in person. Return all messages from nighttime messages. Complete payoffs, process all mail, send payment agreements, scanning and coding received payment agreements. Reviewing payment agreements and preparing default letters, processing checks, drop off/pick up correspondence to and from county offices, order and maintain office supplies.
Job Description:
· Answer taxpayer phone calls and assist with questions concerning their property, lawsuit, or notices they have received from us. Also, return messages left in the system from overnight.
· Assist taxpayers who come into the office.
· Send and reply to emails, including payoffs and suit information.
· Process and batch received checks, saving copies and making notes where needed. Forwarding the checks to proper recipient.
· E-File SOS letters and certificates as well as Constable Returns. Change the coding in Oracle as needed reflecting answers in these documents.
· Review all payment agreements.
· Send out new payment agreements. Code ACT and Oracle once signed agreements are received. Scan the signed agreements and upload into the software system.
· Prepare default letters and save in correct format so that the Houston mail room can send out the mailings.
· Drive to tax office to drop off checks and drive to post office to drop off any outgoing mail and/or pick up certified mail needing signature.
· All other duties assigned.
Physical Demands and Work Environment
· Driving: Short periods of driving.
· While performing the duties of this job, the employee is frequently required to sit and talk or hear.
· The employee is occasionally required to walk; use hands to handle, or feel objects, tools, or controls; and reach with hands and arms.
· The employee must occasionally lift and/or move up to 15 pounds. Specific vision ability to adjust focus
Basic and Preferred Qualifications
· Strong grammar skills
· Verbal and writing skills
· Time Management
· Ability to communicate well on a professional level with various people including public, employees as well as attorneys and upper management.
· Strong overall Microsoft Office skills
· Strong Excel spreadsheet skills
· Title, Tax, Appraisal, E-filing and/or Oracle experience
· Driver’s License and vehicle
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