I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-... ...At Essential Duties And Responsibilities The Fraud Analyst will play a key role in managing high-volume fraud alert queues...
...vehicle franchise, and/or municipal law is a plus Why this opportunity stands out: You'll work closely with accomplished attorneys, build lasting client relationships, and gain exposure to a diverse range of matters-all while maintaining a balanced workload....
...private property delivers a highly personalized, word-of-mouth guest experience rooted in authenticity, charm, and top-tier service. Were seeking a Food & Beverage Manager who thrives in fast-paced, dynamic environments and is passionate about creating unforgettable...
Class A Dry Van And Flatbed Drivers Class A JobWith Voyager Express' continued growth, we are currently looking for CDL class A... ...free environment. Looking for both Class A company drivers and owner operators. We offer a sign on bonus and we also pay for orientation. We...
...Drive the same out-and-back dedicated routes. Haul automotive parts in dry van trailers with newer trucks. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$3,000 sign-on bonus for experienced drivers. ~ Safety and...