Job Description

Google Cloud Trainer – Conversational AI & CCAI Specialist

Location: Seattle or nearby - Remote

Duration: 6+ months Contract

Key Responsibilities

Deliver Google Cloud training modules aligned with the integrated curriculum.
Teach GCP fundamentals (IAM, Compute Engine, Cloud Functions, Storage, VPC networking, Logging/Monitoring).
Lead Dialogflow CX labs, including intent/entity modeling, flow design, webhook integration, and multi-channel deployments.
Introduce Google Cloud AI/ML services (Vertex AI, Speech-to-Text, Text-to-Speech) and integrate them with contact center workflows.
Guide learners on CCAI modules (Agent Assist, Insights, conversation profiles, human handoff strategies).
Facilitate hands-on labs in Google Cloud Skills Boost (Qwiklabs).
Provide certification coaching for Google Associate Cloud Engineer and Dialogflow CX/CCAI Specialization.
Mentor learners on capstone projects that integrate Dialogflow with Amazon Connect or Google CCAI solutions.

Required Skills & Expertise

Strong expertise in Google Cloud fundamentals (IAM, Compute Engine, Cloud Functions, Cloud Storage, VPC).
Hands-on experience with Dialogflow CX (agents, intents, entities, flows, fulfillment).
Knowledge of Contact Center AI components (Agent Assist, Insights, telephony integration).
Familiarity with multi-cloud architectures (AWS + GCP integrations is a plus).
Experience designing and delivering cloud AI training content.
Google Certifications: Google Associate Cloud Engineer , Dialogflow CX/CCAI Specialization , Professional Cloud Architect (preferred).
Excellent facilitation, communication, and mentoring skills.

Regards,

Hari C

hari.c@technogeninc.com

703-988-6024

Job Tags

Contract work, Remote work,

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